Refund policy

30-day returns

If you're not happy with your order, you can return it within 30 days of delivery. Email us at admin@serenilite.com with your order number and the reason for your return, and we'll send you return instructions.

Return shipping

• Changed your mind: you're responsible for the cost of shipping the item back to us. Original shipping charges are non-refundable.
• Damaged or defective items: we'll email you a prepaid return label at no cost, or send a replacement.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.

If you haven't received your refund after that, please check with your bank or card company first, as posting can take a few days. If you still need help, contact us at admin@serenilite.com.

Lifetime warranty

Every Serenilite product is covered by our lifetime warranty. If your product breaks or becomes defective, email us at admin@serenilite.com with your order number and a photo, and we'll send you a free replacement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once we receive the item. If it wasn't marked as a gift, or the gift giver had it shipped to themselves first, the refund will go to the gift giver.